Extension: otrs

[Gunnar Wrobel]

As an experiment I did add the "otrs" use flag to the net-mail/kolabd ebuild. This will pull in the OpenTicketRequestSystem as a dependency and provide the necessary configuration so that all kolab users will be able to submit support requests.

The solution with the use flag is actually rather stupid and I will correct that by providing a modified otrs ebuild soon.

[rl03]

Let me know how you want the otrs ebuild to be modified. Of course, patches are welcome

[Gunnar Wrobel]

Hi Renat

This was not meant to criticize the otrs-ebuild which works just fine. But right now I added a use flag to the main kolab ebuild which pulls in otrs as a dependancy and depending on a webapp is nonsense. I'll just have to add the "kolab" use flag to the ebuild and add some additional files in there.

But I guess I won't submit that patch "UPSTREAM" since there is no "kolab" useflag in portage yet. I am working on that though

OT: Pretty nice forum ebuild we have there in our webapps-overlay. Like this smf thing.

Cheers,

Gunnar

[Gunnar Wrobel]

I corrected my earlier mistakes with the "otrs" use flag in the kolab ebuild. It vanished there now but there is a new otrs ebuild in the www-apps section of the overlay. This ebuild supports the "kolab" use flag.

Instructions for installing the Ticket-System have been added on the project page:

http://projects.gunnarwrobel.de/kolab/wiki/UseFlagOtrs

If you used the "otrs" use flag before there should nevertheless be no problems when switching.

Comments welcome!

[robert78]

Hi, Gunnar!

Is that HOWTO still current?
I get a 403 Forbidden error when trying to access /otrs/index.pl after installation
I'll report back when I've found the problem...

Cheers,
Robert

[robert78]

OK, I found the problem.
The log says:
access to /var/www/kolab/otrs-2.0.4/bin/cgi-bin/index.pl failed, reason: SSL connection required
Maybe one should add a Redirect statement to the config file...

[Gunnar Wrobel]

The default apache configuration from the overlay should use the subdomains 'support' and 'tickets' for the redirection. Like this:

http://support.my-domain.de/
http://tickets.my-domain.de/

But I admit that I still did not document the apache setup for the Kolab on Gentoo project. So depending on your setup this might or might not work.

[deephack]

I just tried getting OTRS setup and running on my nice shiny new Kolab install.  Everything has been working fine including Horde but I can't get OTRS to work at all.

I used to get the forbidden message but then I noticed that I had the wrong ServerName in kolab-vhosts-otrs.include.  I fixed that and now I just get the following:-

An error occurred while loading http://tickets.blahblah.blah:
Timeout on server
 Connection was to mail.blahblah.blah at port 443

Does anyone have any ideas how to fix my mistake?

[Gunnar Wrobel]

I admit that I did not work on the OTRS config in a while. It might be broken since the newest apache update. But I'll try and fix it after I marked the repository stable. OTRS needs a version upgrade anyhow.

[deephack]

Thanks for the reply Gunnar, I'm still looking at the configs just now.  I'm not much up on Apache though.  If I figure it out I'll post the edits here.